Returns & Exchanges

To start the return process for a refund or an exchange, please retrieve your order details using the form below:

Enter your order details to get started

Can I return or exchange items I've bought?

Yes, all purchases are covered by a 30 day returns and exchanges policy.

PLEASE NOTE: Items must be unworn/unused (besides having being tried on for fit and comfort) and in original saleable condition with packaging/shoe box and labels intact.

Shoes should only be tried on indoors to avoid scuffing the soles.

Socks and underwear cannot be returned if they have been tried on.

All electronics, including heart rate monitors, computers, headphones, wearable tech and watches must not be switched on or activated. Once an electronic is switched on, it cannot be resold and therefore cannot be returned or exchanged unless it is faulty and covered by manufacturer warranty.

Complete the Return/Exchange Request form above within 30 days of delivery.

You will not pay for return postage if the item was received damaged, defective or the wrong item was sent. In other cases, you will need to pay for return postage.

When returning items for a refund, any delivery charges you paid with your original order are not refundable. If a discount voucher was used in the original order, the conditions of the voucher offer and the discount amount will be taken into account when calculating the amount due to be refunded for the returned item(s).

Do you provide warranty?

Yes, all items are covered by their respective manufacturer's standard warranty. All warranty claims must be arranged by completing the Return/Exchange Request Form above. It may be necessary to send photos of the defects for initial assessment.

Once we've given authorisation, please return the item to the address we specify. The item will be assessed by the manufacturer or their local representative and the decision as to whether the item is repaired or replaced under warranty is at their discretion.

What do I do if there's a problem with my order?

Complete the Return/Exchange Request Form above if any item in your order needs to be exchanged. Otherwise Contact Us if you have specific questions we can help you with.