Click Here to read our latest COVID-19 update (Updated 1/10)
×

Sportitude Service Updates

We love moving. Running, walking, action.

As our community navigates a challenging time, exercise will continue to be an outlet and a comfort. You want to stay active? We want to help you do that.

We are following South Australian and Federal Government guidelines on COVID-19 (Coronavirus) and we want to let you know what you can expect when you visit us or shop online with us.

We'll continue updating this page to let you know about any changes to our services.

1 OCTOBER 2021

COLLECTIONS UNAFFECTED

Sportitude ships out of Adelaide, South Australia and we are still shipping orders as normal. We are not impacted by Australia Post's announcement that they are pausing collections from eCommerce retailers in VIC on 1-5 Oct.

DELIVERY DELAYS

Parcels are taking longer to be delivered by Australia Post. We're seeing 57% of Regular deliveries arriving on time (43% late) and 68% of Express deliveries arriving on time (32% late). However the majority of the delays are to NSW and VIC addresses. The delays are due to:

  1. extended COVID-19 lockdowns in NSW and VIC
  2. unprecedented surge in parcel deliveries
  3. temporary facility closures
  4. large numbers of Australia Post employees in self-isolation in accordance with state regulations
  5. less air freight capacity due to fewer passenger flights

Australia Post is working hard to ensure you receive your items as quickly as possible under these challenging conditions. For the most accurate and up-to-date information on your delivery, Australia Post recommends using their Mobile App or online tracking tool.

Visit Australia Post's COVID-19 Impacts page for more info

Australia Post prioritises Express Post parcels, so please select Express in checkout if you need your items to arrive as quickly as possible.



1 SEPTEMBER 2021

Sportitude ships out of Adelaide, South Australia and we are still shipping orders as normal. We are not impacted by Australia Post's announcement that they are pausing collections from eCommerce retailers in NSW, ACT and VIC.

A small number of our marketplace partners who stock the following brands on the Sportitude website do ship from the affected states. The brands are: Bayse, Buff, CEP, Compressport, Farmers Choice Nutrition, Glimmer Gear, Gurney Goo, HipS-sister, Lift Tech, Petzl, Pink Sun, Proviz, Sub4, Zamst.

Due to extended COVID-19 lockdowns in these states and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

Australia Post prioritises Express Post parcels, so please select Express in checkout if you need your items to arrive as quickly as possible.



23 AUGUST 2021

The South Australian government has level 1 restrictions in place in SA currently.

In Store

  1. Sportitude at Fullarton SA and Sportitude Running at Hindmarsh SA are open.
  2. Each store has a limit on the maximum number of people that can be in the store at any given time. If we reach this limit, staff may ask customers to wait outside.
  3. QR Code scanning, hand sanitiser use and masks are mandatory.
  4. Only cashless payments will be accepted.
  5. If you don't feel well, please stay home.
  6. Please be kind and respectful to our staff if they ask you to abide by these requirements aimed at keeping all customers and staff safe.
  7. We look forward to reconnecting with our local community and welcoming you back into our stores under these eased SA government restrictions.

Online

  1. Our warehouses continue operating at full capacity to fulfill online orders. Our team follow government guidelines on social distancing, health monitoring, cleanliness and sanitisation.
  2. Due to extended COVID-19 lockdowns in some states and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
  3. Australia Post prioritises Express Post parcels, so please select Express in checkout if you need your items to arrive as quickly as possible.


28 JULY 2021

It was announced yesterday by the South Australian government that SA restrictions will be easing to level 3 from today.

In Store

  1. Sportitude at Fullarton SA and Sportitude Running at Hindmarsh SA are NOW OPEN.
  2. We can accommodate up to 1 person per 4 square metres in each store. Once we reach this limit, staff may ask customers to wait outside.
  3. QR Code scanning, hand sanitiser use and masks are mandatory.
  4. Only cashless payments will be accepted.
  5. Changerooms are closed.
  6. If you don't feel well, please stay home.
  7. Please be kind and respectful to our staff if they ask you to abide by these requirements aimed at keeping all customers and staff safe.
  8. We look forward to reconnecting with our local community and welcoming you back into our stores under these eased SA government restrictions.

Online

  1. Our warehouses continue operating at full capacity to fulfill online orders. Our team follow government guidelines on social distancing, health monitoring, cleanliness and sanitisation.
  2. Due to extended COVID-19 lockdowns in some states and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
  3. Australia Post prioritises Express Post parcels, so please select Express in checkout if you need your items to arrive as quickly as possible.


20 JULY 2021 - 2pm

It was announced earlier today by the South Australian government that SA will be going into a level 5 lockdown period from 6pm Tuesday 20 July for 7 days.

In Store

  1. Sportitude at Fullarton SA and Sportitude Running at Hindmarsh SA will be closed from Wednesday 21 July and look to reopen on Wednesday 28 July assuming restrictions are eased.
  2. We look forward to reconnecting with our local community and welcoming you back into our stores soon once SA government restrictions are eased.

Online

  1. Our warehouse will continue operating at full capacity to fulfill online orders. Our team follow government guidelines on social distancing, health monitoring, cleanliness and sanitisation.


20 JULY 2021 - 8am

It was announced yesterday by the South Australian government that SA will be going into a level 4 restriction period from Tuesday 20 July until further notice.

In Store

  1. Sportitude at Fullarton SA and Sportitude Running at Hindmarsh SA are open during normal opening hours for Click & Collect only.
  2. Please place your order online and select the Click & Collect delivery option at checkout. We'll email you when your order is ready and you can then come and collect your order from the front door of your selected store. Our team is taking all necessary COVID-19 safety precautions when handling your order.
  3. If you need 1-on-1 shoe advice, book a Live Fit. It's a free 15 minute video chat shoe fitting with one of our shoe experts.
  4. We look forward to reconnecting with our local community and welcoming you back into our stores soon once SA government restrictions are eased.

Online

  1. Our warehouse continues operating at full capacity to fulfill online orders. Our team follow government guidelines on social distancing, health monitoring, cleanliness and sanitisation.

If you have any questions, please email service@sportitude.com.au or telephone 1300 365 876.

We recognise this situation is fast-moving, so we’re keeping abreast of COVID-19 government updates as they are issued. We’ll keep you informed of any changes to the products or services at Sportitude.